CFM Systems LLC, is comprised of contact center experts that provide PBX/ACD, Computer Telephony Integration (CTI), Interactive Voice Response (IVR), Automatic Speech Recognition (ASR), Text to Speech (TTS) business requirements definition, technology and systems integration solutions.

We offer full technology services including needs assessment, development of specifications, vendor analysis, project management and implementation, as well as:

Strategic Planning- CFM, assists client in the development of Customer Relationship Management (CRM) strategies that align with the overall company strategy.

We can identify and automate routine tasks through web and automated voice technologies to free up your staff to perform more important tasks.

We can implement screen pop and other CTI processes to reduce call times and operational costs.

Technology and Integration Services- Knowing your options and selecting the best solutions for your individual Telephony, Data and CRM needs.

Call Flow Audits- CFM will audit your complete Call Flows for any of the following issues:

• Dead Ends
• Best Practice design flaws
• Slow Database/Host response time
• Poor or no utilization of Text To Speech (TTS)

CFM will put together an extensive report of any design issues and make recommendations of any issues discovered through the audit.

Custom Development Services- Sometimes an "Off the Shelf" solution is not the answer.

We offer custom development solutions to fit fast changing industries so they can maintain a competitive edge.

Custom Telephony Server Monitoring Services- CFM uses state of the art "Server Management" software to monitor the health of CTI, IVR, and other telephony servers remotely.

We can also monitor Call Flows to make sure that calls are being successfully handled within your telephony infrastructure.

We utilize Cisco UCCE, Cisco UCCE, Edify EWF, Aspect CSS/ECS, Aspect UIP Suite and M3, Nuance ASR and TTS. We will integrate with all systems.